Jeannine Ali, controller, Morgan Stanley, South Tower: They were directing people out, up through Borders and out toward Five World Trade. There was a fireman—he couldn’t have been more than 19 years old—with a hose on his shoulder. I remember looking at him and saying to him, “There is nothing you can do. Don’t go in there.” He said, “Lady, it’s my job. I have to do it.”
