And just when you’d think they were more malignant than ever Hell could be, they could occasionally show more grace than Heaven ever dreamed of. Often the same individual was involved. It was this free-will thing, of course. It was a bugger. Aziraphale had tried to explain it to him once. The whole point, he’d said—this was somewhere around 1020, when they’d first reached their little Arrangement—the whole point was that when a human was good or bad it was because they wanted to be. Whereas people like Crowley and, of course, himself, were set in their ways right from the start. People
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