They have a hole in their hearts, and something vital is bleeding out. If you need proof, consider this: Everyone always comes by and checks to see if I wrote back. They stop and peek into the milk bin. They can’t help but wonder what I had to say to them. Think about it. Even the one who sent me thirty letters of gibberish must have spent hours and hours writing. No one does that if they aren’t hoping for some kind of response. So I respond, and I give those responses everything I’ve got. You can’t ignore someone who speaks to you from the heart.”