The Polaroid story is a favorite of innovators and questioners because it shows a number of interesting things about the dynamics of questioning. To begin with, it demonstrates that a game-changing question can come from anyone, even a naïve child. This underscores a point made earlier, that nonexperts or outsiders are often better at questioning than the experts. No one would argue that expert knowledge isn’t valuable—but when it’s time to question, it can get in the way.
