complex relationships, from innovation to customer relations. In chapter 2 we discussed how our cognitive abilities—what we focus on, where we devote our efforts, what we remember, how we make decisions, our levels of creativity and engagement—all depend on our emotional state. And as we’ve seen in chapters 4 through 8, our ability to use those emotions wisely—to recognize, understand, label, express, and regulate them effectively—often determines the quality of our relationships, health, and performance.
