Today especially, when so many jobs require the ability to communicate, our emotion skills determine how we’ll perform. If we can’t recognize and understand our own feelings, label them, and then express and regulate them successfully, we’ll struggle. Many of us are interacting with other people—colleagues, customers, counterparts at other firms—and if we can’t empathize with them, and use that information to co-regulate their emotions, we won’t be effective. If we can’t find grounds for friendly collaboration, it will be almost impossible for most of us to do our jobs well.
