But we’re not just verbalizing questions—we’re also sending unspoken messages as we make our inquiries. I’m talking about the nonverbal cues we display, the facial expressions, body language, and vocal tone that say we’re genuinely interested in the answers, that we care about the feelings of the person to whom we’re talking and are willing to give this conversation the time and attention it deserves. If I ask about your feelings but I’m glancing at my phone or at the clock on the wall, or if I’m leaning away from you with my arms crossed and my eyes narrowed, the message is clear: I don’t
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