When we consult with corporations, they tell us they’re searching for employees who persevere with a task, who take personal responsibility for their work, who can get along with others and function as members of a team. Not technical abilities or specialized knowledge—they’re looking first for emotional attributes. A colleague from the RAND Corporation told me that technology advances so rapidly today that companies don’t hire workers for their current skills—firms are looking for people who are flexible, who can present new ideas, inspire cooperation in groups, manage and lead teams, and so
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