Mark Lennox

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When I’m trying to persuade someone, I start by painting a picture in the person’s mind. There’s a future where you do what’s right, and I paint that rosy. There’s a future where you do what’s wrong, and I paint that dismally. My goal is to get you to walk into that rosier future, the one where everything works out. If you want to persuade someone, you need to take them on a little journey.
Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It
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