Mule is a research-based design shop. We’re firm believers that solving a problem can’t happen until you understand the problem. That generally means talking to the people who are having the problem. Once we understand it, we’ll come up with a few solutions, then evaluate them based on whether the people having the problem can use the thing we made to make the problem go away. (For more on research, check out Erika Hall’s Just Enough Research. She explains it better than I do.)
