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If I’m hired to fix a system that’s been in place for a few years, I’ve probably got a few years of data to study, and I’d be an idiot to ignore it. (Just like parents would be idiots to ignore decades of data on measles vaccines.) While you’re designing, you’re like a scientist. You study every data point. It’s the smart thing to do.
Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It
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