Juan Di Nella

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It’s easy to look confident when you know what you’re talking about. (To be clear, you should know what you’re talking about most of the time.) But letting people know that you’re confident enough to admit that you’re at a loss is when you beat the level boss. No one has all the answers, and pretending you do doesn’t make you look confident; it makes you look like a fool.
Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It
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