Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It

by Mike Monteiro

Twitter never built in a way to deal with harassment because none of the people designing it had ever been harassed, so it didn’t come up. Twitter didn’t build in a way to deal with threats because none of the people designing it had ever gotten a death threat. It didn’t come up. Twitter didn’t build in a way to deal with stalking because no one on the team had ever been stalked. It didn’t come up.