Emilio

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In some cases, the companies started out fine, and made the decisions to take ethical shortcuts, usually because of a lethal combination of market forces and unethical staff (including leadership). In Twitter’s case, we can almost pinpoint the exact second this happened: It’s when they measured a Donald Trump tweet that broke their guidelines against the engagement it was getting, decided to leave it, and started defending that decision.
Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It
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