Give the person the freedom to tell you what they he wants to say. Don’t listen with the attitude of, “I already know what you will say, so I’m going to respond accordingly.” That is a form of prejudice—prejudging what you think the person will say. Not only will you run the risk of missing the person’s point, but you can end up embarrassing yourself. 11. Listen for what is not said. Peter Drucker said, “The most important thing in communication is to hear what isn’t being said.”3 What is not said can speak volumes about the needs and attitudes of that person. That is third-ear listening.
