I visited another hospital system that touted its merciful approach with patients. Before the gathering the hospital’s C-suite leaders told me they care for people the way Jesus Christ did. When patients struggle financially, they work out a payment plan, they said, or even forgive the bill. I felt inspired. Then we looked up the hospital’s legal filings and found that this hospital system had sued hundreds of patients. We looked at one of the judgments against a husband and wife whose debt ballooned because of interest and court fees. It went from $783 for the principal, plus $291 for
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