Talking to Strangers: What We Should Know About the People We Don’t Know

by Malcolm Gladwell

We’re all good at knowing when these kinds of people are misleading us or telling us the truth. We need help with mismatched strangers—the difficult cases. A trained interrogator ought to be adept at getting beneath the confusing signals of demeanor, at understanding that when Nervous Nelly overexplains and gets defensive, that’s who she is—someone who overexplains and gets defensive. The police officer ought to be the person who sees the quirky, inappropriate girl in a culture far different from her own say “Ta-dah” and realize that she’s just a quirky girl in a culture far different from her own. But that’s not what we get. Instead, the people charged with making determinations of innocence and guilt seem to be as bad as or even worse than the rest of us when it comes to the hardest cases.