Robert Doucette
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Talking to Strangers: What We Should Know About the People We Don’t Know, by Malcolm Gladwell

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They started doing far more haystack searches. They instructed their police officers to disregard their natural inclination to default to truth—and start imagining the worst:
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Talking to Strangers: What We Should Know About the People We Don’t Know
Talking to Strangers: What We Should Know About the People We Don’t Know
by Malcolm Gladwell
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