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Today we are now thrown into contact all the time with people whose assumptions, perspectives, and backgrounds are different from our own. The modern world is not two brothers feuding for control of the Ottoman Empire. It is Cortés and Montezuma struggling to understand each other through multiple layers of translators. Talking to Strangers is about why we are so bad at that act of translation.
Instead you have Bland from Chicago and Encinia from Texas, one a man and the other a woman, one white and one black, one a police officer and one a civilian, one armed and the other unarmed. They were strangers to each other.
The people who were right about Hitler were those who knew the least about him personally. The people who were wrong about Hitler were the ones who had talked with him for hours.
Does this perfect stranger deserve his freedom?
“Many of the defendants flagged by the algorithm as high risk are treated by the judge as if they were low risk,”
The conviction that we know others better than they know us—and that we may have insights about them they lack (but not vice versa)—leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly.
We think we can easily see into the hearts of others based on the flimsiest of clues. We jump at the chance to judge strangers. We would never do that to ourselves, of course. We are nuanced and complex and enigmatic. But the stranger is easy. If I can convince you of one thing in this book, let it be this: Strangers are not easy. 1
The king hath note of all that they intend, By interception Which they dream not of.
The issue with spies is not that there is something brilliant about them. It is that there is something wrong with us. 4.
why are we so bad at detecting lies?
We have a default to truth: our operating assumption is that the people we are dealing with are honest.
To snap out of truth-default mode requires what Levine calls a “trigger.” A trigger is not the same as a suspicion, or the first sliver of doubt. We fall out of truth-default mode only when the case against our initial assumption becomes definitive. We do not behave, in other words, like sober-minded scientists, slowly gathering evidence of the truth or falsity of something before reaching a conclusion. We do the opposite. We start by believing. And we stop believing only when our doubts and misgivings rise to the point where we can no longer explain them away.
You believe someone not because you have no doubts about them. Belief is not the absence of doubt. You believe someone because you don’t have enough doubts about them.
Every culture has its version of the Holy Fool. In Hans Christian Andersen’s famous children’s tale “The Emperor’s New Clothes,” the king walks down the street in what he has been told is a magical outfit. No one says a word except a small boy, who cries out, “Look at the king! He’s not wearing anything at all!” The little boy is a Holy Fool. The tailors who sold the king his clothes told him they would be invisible to anyone unfit for their job. The adults said nothing, for fear of being labeled incompetent.
In real life, Tim Levine reminds us, lies are rare. And those lies that are told are told by a very small subset of people.
We need Holy Fools in our society, from time to time. They perform a valuable role. That’s why we romanticize them. Harry Markopolos was the hero of the Madoff saga. Whistleblowers have movies made about them. But the second, crucial part of Levine’s argument is that we can’t all be Holy Fools. That would be a disaster.
When scandals like this break, one of our first inclinations is to accuse those in charge of covering for the criminal—of protecting him, or deliberately turning a blind eye, or putting their institutional or financial interests ahead of the truth. We look for a conspiracy behind the silence. But the Nassar case reminds us how inadequate that interpretation is.
I believed in you always until I couldn’t anymore. Isn’t that an almost perfect statement of default to truth?
Transparency is the idea that people’s behavior and demeanor—the way they represent themselves on the outside—provides an authentic and reliable window into the way they feel on the inside.
When you are drunk, your understanding of your true self changes.
“Trying to get information out of someone you are sleep-depriving is sort of like trying to get a better signal out of a radio that you are smashing with a sledgehammer.…It
The first set of mistakes we make with strangers—the default to truth and the illusion of transparency—has to do with our inability to make sense of the stranger as an individual. But on top of those errors we add another, which pushes our problem with strangers into crisis. We do not understand the importance of the context in which the stranger is operating.
Because we do not know how to talk to strangers, what do we do when things go awry with strangers? We blame the stranger.