The traditional political parties no longer meet people’s political needs. The state treats them far worse than business does. People who have better and better experiences as citizens – being able to change suppliers, demand decent service, get instant information online, purchase shoes with a single click – are increasingly frustrated that they are treated so badly as subjects of a government. Why must queries take weeks to be answered? Why must websites be so patronising? Why must forms be so badly designed? Why must fees for service be so opaque? Why must legislation be so inflexible? The
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