Right out of university, I was teaching first aid/CPR to state employees. My boss was wise enough to tell me that our department had the highest illiteracy rate in the state and that many of our fine, hardworking employees could not read the test. He shared with me a tip that has lasted a lifetime. At the beginning of class, I asked, “Whose boss forgot to tell them they had training today and because of that you didn’t bring your reading glasses?” Several hands were raised. I let them know it was no problem. I would just read them the test instead, they could answer me verbally, and I would
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