Get Better at Getting Better

by Chandramouli Venkatesan

The philosophy of get-better is about getting better results for the same effort. That purpose is also served by leveraging our external ecosystem better. We must recognize that vendors don’t necessarily offer the same quality of service to all their clients. Our simple intention must be: how do we get the best out of them for their current capability? And to be able to do that, we must move our mindset from a vendor orientation to a partnership orientation. The quality of people in the ecosystem is crucial and the right remuneration can help that. To decide the remuneration, don’t look only at direct costs but at the impact of the partner on your business performance. A key aspect of improving the external ecosystem is cultural and is often a function of the tone and role modelling at a leadership level. Successful companies and individuals of the future will be those who can make their external ecosystem a force multiplier and that requires a mindset shift to start with.