Some agents, like Steve Payne, stuck to traditional investigative methods: the interviews Gannaway was conducting with Heidi; searches through financial records, computers, datebooks, and journals; interrogations with Keyes himself. For other agents—Jeff Bell, Jolene Goeden, and now Ted Halla and Colleen Sanders, two FBI special agents who were starting to research Keyes down in Washington State—the few serial killers Keyes referenced were a source of fascination and, they hoped, insight. These agents began reading and watching every book, film, or TV show Keyes had consumed, building little
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