“But… why would they work faster?” Suresh had asked, looking genuinely baffled. Radhika and I stared back at him, equally baffled. “If they keep working faster and faster to keep up with the understaffing, then Walmart doesn’t have any incentive to stop understaffing,” explained Suresh, who has literally worked on very admirable projects involving labor and Walmart. “It’s the line!” Radhika said. “Yeah, it’s the line, dude—everybody’s standing right there, glaring at you.” “When you’ve got a huge line, you don’t have time to think about the big picture. You just go as fast as you can so people
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