Convergys doesn’t make its internal numbers public, though it does vaguely discuss high turnover as an industrywide problem,* so I try stitching together stray numbers from all the orientations. Jordan said she trains forty-eight classes a year, minimum; at twenty people per class, that’s at least 960 new hires a year just for AT&T. Steve said there’s six hundred people at the site total, and Marshall said AT&T takes up twice as much space as the insurance company downstairs—that’s a base staffing of four hundred AT&T reps. So the annual turnover on the second floor would be… 240 percent.
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