What is leadership? “There are many definitions of leadership that are useful. Here’s my version: I view it as a five-step process. Step one: see a problem for what it is. Not worse than it is; not better than it is. I often ask myself ‘Why?’ three or four times to help drill down to the root problem. That’s what you want to address. The biggest mistake I find leaders make is not seeing for themselves. As Gorbachev supposedly told President Reagan, ‘It is better to see once than to hear a hundred times.’” “Step two: have a vision of what could be. It often helps to have a strong why
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