Tom has ten primary rules for his shop. He calls them his “Ten Bullets” (he even made a short film about them) and they’re all great, though the one I love the most is Bullet Eight: “Always Be Knolling.” Knolling is an organizational process that Tom learned from, of all people, the janitor at Frank Gehry’s furniture shop in Los Angeles when he worked there in the late 1980s. Every day, the janitor—a fellow named Andrew Cromwell—would come into the shop to sweep and vacuum. But first, before he got to any of that, he would
