the one I love the most is Bullet Eight: “Always Be Knolling.” Knolling is an organizational process that Tom learned from, of all people, the janitor at Frank Gehry’s furniture shop in Los Angeles when he worked there in the late 1980s. Every day, the janitor—a fellow named Andrew Cromwell—would come into the shop to sweep and vacuum. But first, before he got to any of that, he would go to each workstation and neatly line up all the tools and materials that were still out on the work surface in parallel lines or at 90-degree angles to each other. One day, Tom was still in the shop when Andrew
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