“The Spellbinder calls the phenomenon pervading commerce these days ‘The Collective De-Professionalization of Business,’” noted the billionaire. “People who should be working, delighting customers, showcasing extraordinary skills, unlocking otherworldly value for their organizations so both they and their firms experience success are watching inane videos on their phones, shopping online for shoes or scrolling through their social feeds. I’ve never seen people so disengaged at work, so checked out and so exhausted. And I’ve never seen people making so many mistakes.”
