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the system operates to perfection only so long as everybody knows the rules. Once the smallest malfunction (or outsider) shows up, the effect is like a concertina crash on a freeway, in which each car smashes into the one in front of it and the collateral damage spreads, unsettlingly. Japan has trained all of us to deal with everything except exceptions.
A Beginner's Guide to Japan: Observations and Provocations
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