You Troubleshoot for Your Group Two employees who must coordinate their work disagree because their different groups have different priorities. When problems arise between your group and others, you're the one who must deal with them to keep the work flowing smoothly. If you don't confront them quickly, they have a way of suddenly blowing up in your face. We know of a manager whose customer service group carried on a running dispute with the sales department over promises made by salespeople to important customers. As this dispute festered, frustrated customers began shifting to a competitor.
