A manager we knew conducted an informal and unscientific poll of experienced managers. “When you look back over your experience,” he asked, “what do you think you could have done better?” What he heard most often matched his own experience: “I didn't face up to people decisions fast enough. I usually knew someone wasn't going to make it well before I actually did anything about it. I wish I'd faced those issues quicker, resolved them, and gone on. Everyone would have been better off.”
