The system perspective gave me the vantage point from which to view emotional process, whether I was observing a family, a congregation, a hospital, an educational unit, a small business, or a large company. I learned that six major triggers incited anxiety in these systems, and no one trigger affected the emotional system more than the leadership, whether the leaders were parents, priests, principals, presidents, board chairpersons, owners, or chief operating officers. How any one of them handled self in the emotional system was more determinate than anything else in terms of outcome.
