we’ve developed a basic process, refined during Socratic-dialogue sessions with a wide range of organizations. Here are the essential steps: Create a list of significant replicable successes your enterprise has achieved. This should include new initiatives and offerings that have far exceeded expectations. Compile a list of failures and disappointments. This should include new initiatives and offerings by your enterprise that have failed outright or fell far below expectations. Compare the successes to the disappointments and ask, “What do these successes and disappointments tell us about the
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