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Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption, by Thales S. Teixeira

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Incumbents and disrupters often possess fundamentally different views of the same situation. Whereas Comcast saw the depletion of its resource, Netflix saw the upselling of customers.
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Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption
by Thales S. Teixeira
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