Yong-Nam’s Kindle Notes & Highlights

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption, by Thales S. Teixeira

Unlike unbundling, disintermediation affected both digital and physical service providers.

See Yong-Nam’s 21 notes & 903 highlights

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

by Thales S. Teixeira

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