Yong-Nam’s Kindle Notes & Highlights

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption, by Thales S. Teixeira

In other words, Kiehl’s has decoupled the replenishment of beauty products, siphoning off repeat customers from Sephora.

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Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

by Thales S. Teixeira

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