Yong-Nam Kim

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We can calculate monetary costs measured in dollars (price, loan fee, shipping charges, etc.), time costs in hours or days (e.g., time to delivery, time spent purchasing), and effort costs through elementary information processes (EIPs)—cognitive steps that account for how consumers evaluate their options, decide to pay, and so on.
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption
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