Yong-Nam’s Kindle Notes & Highlights

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption, by Thales S. Teixeira

Disruptors have sought to poach customers from Sephora by increasing the specialization forces between each stage of the beauty customer value chain.

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Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

by Thales S. Teixeira

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