Timothy Koller

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Our natural tendency is to think that the problems we face are unique to us. In our highly specialized professional worlds, we tend to think in terms of silos—particular fields, disciplines, functions, or specialties. Such extreme focus has its benefits, but it can also prevent us from spotting general patterns that can help us develop more appropriate responses.
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption
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