Timothy Koller

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Be patient as you perform this analysis. You might feel tempted to consider at once all of the activities you provide, but you can find yourself overwhelmed, lost in a thicket of hypothetical adjustments to your business model. Think: “If I want to change this, I’ll need to change that as well. And that. And that. And that.” Do what disruptors do and consider one activity at a time.
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption
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