Timothy’s Kindle Notes & Highlights

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption, by Thales S. Teixeira

Customer-side synergies: Cost reductions that the customer gains while consuming multiple activities provided by a single firm.*1

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Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption

by Thales S. Teixeira

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