Timothy Koller

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Collectively, these researchers have shown that capturing present trends is more accurate when data are bountiful, and it serves businesses better than inaccurately trying to predict future changes not already present. As the sixth-century-BC Chinese poet Lao Tzu once wrote, “Those who have knowledge, don’t predict. Those who predict, don’t have knowledge.”6
Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption
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