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User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play, by Cliff Kuang

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Mental models are nothing more and nothing less than the intuitions we have about how something works—how its pieces and functions fit together.
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User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
by Cliff Kuang
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