Jiří

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She knew where the internet lived on her phone, sort of. She could imagine that the internet might help her find jobs, or help her get formal documentation as a citizen, to receive government services. But she assumed that the internet wasn’t for her, that it was for the better educated. And part of the reason was that she couldn’t picture how it worked. She had no mental model of what it held. She could recognize the globe icon on her phone, but she had no idea what it meant. She guessed that it led “to the outside world.”
User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
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