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User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play, by Cliff Kuang

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What user-centered design did was to build a sensing process that gave companies a way to mimic that of the inventor.
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User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
by Cliff Kuang
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