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Prafful Sahu
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User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play, by Cliff Kuang

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A major bank had declined to reveal the personality traits of a robot it had created, because the bank believed that the personality of its robot would make people more apt to do business with them.
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User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
User Friendly: How the Hidden Rules of Design are Changing the Way We Live, Work & Play
by Cliff Kuang
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