The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

by Amy C. Edmondson

Failure Archetypes – Definitions and Implications.16 Preventable Complex Intelligent Definition Deviations from known processes that produce unwanted outcomes Unique and novel combinations of events and actions that give rise to unwanted outcomes Novel forays into new territory that lead to unwanted outcomes Common Causes Behavior, skill, and attention deficiencies Complexity, variability, and novel factors imposed on familiar situations Uncertainty, experimentation, and risk taking Descriptive Term Process deviation System breakdown Unsuccessful trial Contexts Where Each Is Most Salient Production line manufacturing Fast-food services Basic utilities and services Hospital care NASA shuttle program Aircraft carrier Nuclear power plant Drug development New product design Clarifying the Need for Voice