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Kindle Notes & Highlights
Every Monday, ask yourself these three questions: (1) Do I believe that the intelligence and skills of my employees are not fixed, but can be improved with effort?; (2) Do I believe that my employees want to make that effort, just as they want to find meaning and fulfillment in their jobs?; and (3) How am I conveying these beliefs in my daily words and actions?
the greatest predictor of a team’s achievement was how the members felt about one another.
Every time you cross the office threshold, you have an opportunity to form or strengthen a high-quality connection.
when three strangers meet in a room, the most emotionally expressive person transmits his or her mood to the others within just two minutes.
“Like secondhand smoke, the leakage of emotions can make a bystander an innocent casualty of someone else’s toxic state.”
workplace develops its own group emotion, or “group affective tone,” which over time creates shared “emotion norms” that are proliferated and reinforced by the behavior, both verbal and nonverbal, of the employees.
changing your behavior first—even your facial expression and posture—can dictate emotional change.)
