Chip Conley, CEO of a wildly successful chain of boutique hotels, makes time at the end of his executive meetings to allow one person to talk for one minute about someone in the company who deserves recognition.44 It could be a peer or someone many ranks down, a manager or a maid. After the executive has spoken for one minute about why this employee deserves recognition, a different executive at the meeting volunteers to call, e-mail, or visit that employee to tell him or her what a great job that employee is doing.
